Linen Hire Procedures

Orders

Linen orders can be placed by letter, telephone or by fax. All orders will be confirmed by post or fax.

As From 1st November 2007 Delivery / Collection is FREE of CHARGE on all orders £250.00 and over ex VAT.
Orders between £126.00 and £249.00 excl. VAT will be £16.00
Orders under £126.00 excl. VAT will be £29.00

Linen orders are delivered by a National Carrier.

Credit Accounts/Payment

30 Day Accounts may be set up on completion of a Credit Application.

All non - account orders must be paid for prior to delivery of the linen.
Orders can be paid for over the telephone with a Credit/Debit Card. The charge will be made to the card the day prior to delivery being made. We accept the following cards - Visa,  Mastercard,  Switch  and  Delta.

Alternatively you can pay by cheque, to reach us one week prior to despatch of the linen.

Cancellations

Cancellation of complete tablecloth orders within 7 days of the delivery date may incur a 75% hire charge.

There will be no charge for orders cancelled up to 7 days before the delivery date.

Deliveries and Collections

Linen deliveries will be made by a National Carrier, between 8.30am and 5.30pm. Standard deliveries / collections are free of charge, except for orders under the value of £250.00 (see above). It is important to ensure that there is someone available at the delivery/collection location to sign for the linen.

The standard delivery day for a weekend hire will normally be between 8.30am - 5.30pm on Thursdays. In some cases we can deliver the cloths on Wednesdays for a weekend function.

Collections from a weekend hire will be on Mondays or Tuesdays from 9am onwards. Please ensure that the linen is packed back in its respective bag(s) by 8.30am. The carriers will not wait for consignments that are not ready for collection. In some cases we can extend the collection day to Wednesday.

Surcharges

To guarantee deliveries by certain times the following surcharges will apply:

WEEKDAYS

By 9.00am  - £28.00 for the first bag, plus £5 per bag thereafter

By 10:30am - £22.00 for the first bag, plus £5 per bag thereafter

By 12 noon - £19.00 for the first bag, plus £5 per bag thereafter

SATURDAYS

By 9.00am - £37.00 for the first bag, plus £5 per bag thereafter

By 10:30am - £33.00 for the first bag, plus £5 per bag thereafter

By 12 noon - £31.00 for the first transit bag, plus £5 per bag thereafter

Damage to Linen

You will be notified of any damage to the hired linen, normally within 10 days from the day you returned the cloth.
For our TRADE CLIENTS: Please note that our prices are inclusive of minor damage to the linen. Minor damage is classed as holes or burns not greater in size than 2cms / 3/4” in diameter.
For PRIVATE CLIENTS: To protect you from any additional charges from minor damage to linen, you can take out a DAMAGE WAIVER. This is worked out at 10% of the hire charge.

A full replacement charge will be made for holes or damage greater in size than 2cms, or where there are more than four cigarette burns/marks in one cloth.

Damaged cloths will remain the property of Coloured Linen Hire. A replacement charge will also be made for any stains/mildew that we are unable to remove from tablecloths.

Damp Linen

Please ensure that damp linen is left to dry before being packed back into the boxes/bags. Damp linen is very susceptible to mildew, which can ruin a cloth within a few hours. A full replacement charge will be made for any cloth that is damaged beyond repair by mildew.

Linen Returned Unused

There will be no Refund / Credit for any linen that is returned unused.

Hire Charges

Up to 6 days             - 1 x Hire rate

7 days - 10 days       - 1.5 x Hire Rate

11 days - 14 days     - 2 x Hire Rate

Longer Durations - Price on application

A £45.00 charge will be raised for the loss of, or any major damage to any  bag.

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